Inspection
We’ll email you once your return has arrived and been reviewed.
Customer care
Shipping
& returns.
Delivery should feel as considered as everything else. Clear timings, straightforward returns and real support if something isn’t right.
01 Tracked UK delivery
02 Free delivery over £50
03 14-day returns
01 UK delivery Choose your delivery.
From us to you.
Every order is securely packed and sent using a tracked service. Once your parcel leaves us, we’ll email your tracking details.
| Service | Cost | Estimated arrival |
|---|---|---|
| Standard UK | £3.99 | 3–4 business days |
| Express UK | £6.99 | Next business day when ordered before 1pm, Monday–Friday |
| Free standard UK | Free over £50 | 3–4 business days |
- Business days exclude weekends and UK bank holidays.
- Orders placed after the express cut-off are processed the next business day.
- Delivery may take a little longer during launches and exceptionally busy periods.
- We deliver across the UK, Europe and selected international destinations.
02 Returns Changed your mind?
Simple and considered.
You can request a return within 14 days of delivery. Products must be unopened, unused and in their original sealed packaging.
- 01Contact us
Use our contact form and select “Order support”. Include your order number.
- 02Wait for confirmation
We’ll confirm eligibility and send the correct return address.
- 03Send it back
Use a tracked service and keep proof of postage until your return is complete.
- Return postage is your responsibility unless the item is damaged, faulty or incorrect.
- Opened food supplements cannot be returned for hygiene and safety reasons unless faulty.
03 Refunds What happens next.
Clear at every step.
We inspect every return and let you know when your refund has been approved.
Refund timing
Approved refunds are sent to the original payment method. Allow 5–10 business days for processing.
Delivery charges
Original delivery charges are not normally refundable unless your order was damaged, faulty or incorrect.
Your rights
Nothing on this page affects your statutory rights.
04 Order support Something not right?
We’ll put it right.
If an item is damaged, missing or incorrect, tell us as soon as possible and our team will help.
- Include your order number.
- Describe the problem clearly.
- Add photographs of the product, parcel and shipping label where relevant.
- Tell us which item is missing or incorrect.